Shipping Policy
Shipping Policy
Last updated:
1. Order Processing & Delivery Times
Orders are typically processed and shipped within 5 business days of being placed.
After shipment, estimated delivery takes 10–20 business days, depending on the destination, local carrier services, and customs processing, where applicable.
Delivery estimates begin after your order has shipped.
Shipping times are estimates and may be affected by customs inspections, severe weather, public holidays, or carrier delays.
2. Order Tracking
Once your order ships, you will receive a Shipping Confirmation Email containing your tracking number.
Enter your tracking number at www.17track.net to check your shipment's status.
3. Shipping Rates & Import Fees
Shipping costs are calculated at checkout based on your delivery destination, order contents, selected shipping method, and any applicable promotional offers. The final shipping charge will be displayed before you complete your purchase.
Unless otherwise stated, customers are responsible for any customs duties, taxes, or import fees imposed by their country or region.
4. Shipping Destinations
We currently ship worldwide. If carrier or logistics restrictions prevent delivery to your location, Customer Support will contact you promptly to discuss alternative arrangements or issue a full refund if necessary.
For questions about shipping availability, please contact us. Customer service contact details are also included in your Order Confirmation Email.
5. Changing Your Shipping Address
If you need to change your shipping address, please contact Customer Support as soon as possible.
Address changes can only be made before 11:00 PM (PDT, GMT-7) on the same day your order is placed , provided the order has not entered processing or been shipped.
Once processing or shipment has begun, we are unable to modify the shipping address.
6. Shipping to an Alternate Address
You may ship your order to an address different from your billing address. Enter the intended delivery address at checkout and check that all shipping details are accurate before completing your purchase.
7. Fulfillment & Shipping Methods
Orders are processed and shipped on business days, Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays begin processing on the next business day.
Depending on inventory availability, some products may ship directly from domestic warehouses, while others may be manufactured and shipped from our facilities in the United States, Canada, or Australia.
We work with international carriers, including FedEx, DHL, UPS, EMS, SF Express, and their local delivery partners.
8. Lost or Delayed Packages
If your order has not arrived within the estimated delivery time, please contact Customer Support.
We will work with the carrier to investigate the shipment and help resolve the issue. Although carrier transit times cannot be guaranteed, we will make every reasonable effort to locate your package and provide updates.
9. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout. We are not responsible for delays, failed deliveries, or additional shipping charges caused by incorrect or incomplete information supplied by the customer.
If you notice an error, contact Customer Support immediately. We will do our best to update your details within the address-change window described above, before processing or shipment begins.